Education

University of Michigan, School of Information Ann Arbor, MI | 09/2010 - 04/2012
  • Master of Science in Information, Human-Computer Interaction
Zhejiang University, School of International Studies Hangzhou, China | 09/2006 - 06/2010
  • Bachelor of Arts in English Language and Literature
  • Bachelor of Management
  • Art and Science Program at University of Washington, Seattle, Summer 2008

Professional Experience

Google User Experience Designer Seattle, WA | 07/2014 - Present
  • Designing for a productive & elegant cloud computing platform
Amazon.com User Experience Designer Seattle, WA | 07/2012 - 07/2014
  • Designed browse experience for Amazon departments
  • Designed reusable UI modules being used on all Amazon browse pages
  • Designed end-to-end experience for Amazon special retail programs
  • Designed internal metrics monitoring & workflow tools
  • Implemented the front end of many of my designs
Pitney Bowes User Experience Designer Intern Shelton, CT | 06/2011 - 04/2012
  • Designed social integration service for small businesses on web and mobile platform
  • Integrated the prototypes with back-end systems
  • Conducted user interviews and usability testing
University of Michigan Library Mobile Application Designer & Developer Ann Arbor, MI | 09/2011 - 12/2011
  • Designed and developed PlainMed, an Android app that bridges medical terms with plain language, from wireframe to actual implementation
University of Michigan School of Public Health Web Designer Ann Arbor, MI | 12/2010 - 04/2011
United States Department of Agriculture, National Agriculture Library Web Analyst Washington DC, DC | 03/2011
  • Formulated a set of design recommendations for NAL website based on heuristic evaluation
  • Designed a content transfer strategy from old to new website
Homeshine Boutique Online Store Founder Hangzhou, China | 09/2008 - 01/2010
  • Founded Homeshine Boutique online bedding store based on the platform of Taobao (China’s B2C portal)
  • Designed user-friendly webpages, prints and web marketing materials, resulted in increased sales of 30%
Freelance Web Designer and Graphic Designer China | 08/2007 - 12/2009
  • Created a wide range of publications including brochures, game manual and ad posters
  • Developed two websites for individual use and one for a student organization
  • Co-developed Corporate Identity strategy including web style, and package design during undergrad internship

Academic Experience & Projects

Interface and Interaction Design - ChiltonPRO Tablet Fall 2011
  • Designed wireframes, paper prototype and hi-fi interactive prototype for ChiltonPRO Tablet, an auto reference library and customer management system on iPad
  • Conducted user research from contextual inquiries, surveys and usability analysis that supported design iterations
Fundamentals of Human Behavior Fall 2011
  • Studied fundamental human-computer interaction principles of relevant cognitive and social sciences and applied them to the critique and design of interactive systems
Pervasive Interaction Design - Who's That? Winter 2011
  • Created low-fidelity, hi-fidelity, video and final interactive prototypes on three platforms (web, mobile android app and public display) to facilitate serendipitous social interactions in North Quad residential community
  • Conducted user research using storyboarding, surveys, interviews and speed-dating to identify and finalize scenarios
Usability Evaluation - Gale Cengage OVIC Online Database Winter 2011
  • Conducted usability testing including heuristic evaluation, quantitative surveys and in-person user observations
  • Consolidated the interaction map that reveals the detailed structure and functions of the system
  • Created a set of personas and scenarios that reflect user’s need based on contextual inquires
Contextual Inquiry - Gale Cengage Product Development Process Fall 2010
  • Conducted field interviews as a professional consulting group and formulated six sets of recommendations which are being implemented currently
  • Created and executed project plan as a project coordinator
Content Management System - University of Michigan Biological Station Fall 2010
  • Designed and implemented the front end and a comprehensive Drupal information architecture plan

Skills

UX Design Methods

  • Interaction Design
  • Wireframing
  • Rapid Prototyping
  • Graphic Design
  • Storyboarding

UX Research Methods

  • Contextual Inquiry
  • Personas & Scenarios
  • Affinity Diagraming
  • Survey & Statistical Analysis
  • Heuristic Evaluation
  • Usability Testing
  • Cognitive Walkthrough

Software

  • Adobe Fireworks
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  • Adobe Illustrator
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  • Adobe Photoshop
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  • Adobe InDesign
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  • Adobe Dreamweaver
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  • Axure RP Pro
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  • Omnigraffle
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  • Balsamiq
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  • Microsoft Office
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  • Microsoft Visio
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  • Eclipse IDE
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  • Google AppEngine
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  • Drupal
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  • WordPress
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Programming

  • HTML
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  • CSS
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  • JavaScript
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  • Java
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  • Python
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  • PHP
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  • R
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Languages

  • English
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  • Mandarin Chinese
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  • Japanese
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Relevant Courses

  • Interface & Interaction Design
  • System & Service Evaluation
  • Fundamentals of Human Behavior
  • Contextual Inquiry & Proj. Mgmt.
  • Pervasive Interaction Design
  • Information Visualization
  • Information Architecture
  • Design of Complex Website
  • Graphic Design
  • Introduction to Statistics
  • Java